Reference

radar138 Legal terms for your account

radar138 Legal explains how account access, identity checks, wallet records and personal data are handled for you in Indonesia.

Policy-first accessAccount data controlsIndonesia wallet contextLocal-law eligibility
radar138 radar138 Legal terms for your account
POLICY HELP ROUTES

Get Legal help beside your account

A clear contact path matters when a Legal question affects your account or wallet record.

Policy wording Send the clause or page heading that concerns you through account support.
Wallet record For DANA, OVO, GoPay or QRIS questions, attach the payment reference and date.
Account access If a Legal check pauses access, contact us from the account route and describe…
DATA CONTROL DETAILS

How we handle Legal requests

Legal handling is practical: we connect each request to the account record, protect sensitive details and keep a trace of the action taken.

Data handling

We use account details to provide access, complete phone verification and respond to policy requests.

Cookie choices

Cookies can retain sign-in status and basic page preferences on your browser.

Account security

Never send a password or one-time code with a Legal request.

Record retention

We retain account, support and payment references for the period needed for account administration, dispute handling and applicable Legal duties.

Who to contact

Use the account support route for privacy, access, policy wording or payment-record questions.

Change requests

You can request a correction to account details or ask how a record may be removed.

Questions about radar138 Legal

These Legal answers address the account questions we hear most often from Indonesian customers. They cover eligibility, personal data, payment references and access checks without replacing the current policy wording. Read the relevant terms before opening an account, and contact support when your situation depends on a specific record or local rule.

radar138 Legal covers account eligibility, phone verification, permitted account use, personal data, cookies, payment records, access pauses, closure requests and how to contact us about a policy concern.

Access depends on local law. Check the current Legal wording shown for your account and location before opening an account; where local law permits, the applicable access steps will be displayed.

Phone verification helps us confirm account ownership before discussing private records or changing details. If a verification step fails, use account support and include the displayed issue, not your one-time code.

DANA and QRIS references may be stored with the account transaction record so we can reconcile a receipt or investigate a status question. We do not need your wallet password for that request.

Yes. Send a correction request through account support with the account phone number and the field you believe is wrong. We verify ownership, then explain the change or any Legal restriction.

Retention depends on the record type and the Legal need for account administration, dispute handling or compliance with applicable rules. Ask support which retention category applies to your account.

Contact us through the account support route with the policy heading and screen message. We will explain whether missing verification, a data mismatch or local-law eligibility affects the access decision.